Privacy Policy Politique de confidentialité

1. Overview

Novahub (“Novahub”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our websites, products, and services (collectively, the “Services”).

2. Information we collect

2.1 Account information

We may collect account identifiers such as your email address and basic profile information you provide (e.g., first name).

2.2 Subscription and billing information

Payments are processed by third-party payment processors (e.g., Stripe). We do not store full payment card numbers. We may store billing-related identifiers such as subscription status and customer IDs as needed to provide the Services.

2.3 Service usage and device data

We may collect device-related metadata needed to provision and manage service access (e.g., device name, platform, selected region, assigned service identifiers). We may also collect limited operational telemetry for reliability, troubleshooting, fraud prevention, and abuse mitigation.

2.4 Support communications

If you contact support, we may collect the contents of your messages and related metadata in order to help resolve your request.

3. How we use information

• Provide, operate, maintain, and improve the Services
• Authenticate users and administer accounts
• Process subscriptions, entitlements, and billing-related workflows
• Detect, prevent, and respond to security incidents, fraud, or abuse
• Provide customer support and communicate service-related notices
• Comply with legal obligations

4. Configurations and private keys

Our Services are designed so that private keys remain on your device. Configuration materials may be generated for your session and are intended to be saved by you. We do not provide an archive/retrieval feature for private keys.

5. Sharing and disclosure

We may share information with service providers that help us operate the Services (e.g., hosting, analytics, payment processing, authentication). We may also disclose information if required by law, to protect rights and safety, or to investigate and prevent abuse.

6. Data retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and the purpose for which it is processed.

7. Security

We implement reasonable administrative, technical, and organizational measures designed to protect information. However, no security system is impenetrable, and we cannot guarantee absolute security.

8. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. To request assistance, contact us at support@novahub.link.

9. Contact

If you have questions about this Privacy Policy, contact: support@novahub.link